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Research in Social and Administrative Pharmacy
Volume 5, Issue 4
, Pages 337-346
, December 2009
Change in public satisfaction with community pharmacy services in Tartu, Estonia, between 1993 and 2005
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PII: S1551-7411(08)00114-9
doi: 10.1016/j.sapharm.2008.12.001
© 2009 Elsevier Inc. All rights reserved.
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Research in Social and Administrative Pharmacy
Volume 5, Issue 4
, Pages 337-346
, December 2009
